Deadlines and data retention

How long data is kept

On the Free plan:

Data	Kept for
Raw events, logs and data gaps	30 days
Visits and sign-ins (person, page, time)	30 days
Page load times (daily values)	30 days
Hourly heartbeat history	30 days
Evidence of open cases	90 days
Evidence of closed cases	30 days
Protocol (audit) entries	90 days
Records gone from your app	90 days after they disappeared
Builds with source maps	the latest 20 per environment
Releases with source files	the latest 20
Activity days of a person	until the person is deleted
Payments (from your app and by hand)	for good, until the environment, app or account is deleted
AI calls	for good, until the environment, app or account is deleted
Deleted data in backups	up to 7 days

A case that stays open longer than its evidence is kept (90 days, counted from opening) is closed by everydeck and its evidence removed. If the error comes back, a new case opens. On Free, a 90-day view can show at most 30 days of raw data. There is no email when data reaches its retention time. The values are here and under Settings › Workspace › Plan and limits.

Deadlines

What	Deadline
Restore a deleted account	24 hours
Download link of an account export	24 hours
Undo a field edit	24 hours
Undo a payment recorded by hand	24 hours
Old key after Replace	24 hours
Old bridge key after a new one	24 hours
Invitation to the team	7 days
Agent key	30 days
A reported agent change waits for a decision	7 days
Repair key of a copied fix	7 days
Second-factor confirmation stays fresh	10 minutes
Link to confirm your address or set a new password	1 hour
Pairing code	15 minutes
Setup session	1 day
A probe run counts for	30 minutes
Connecting GitHub or Supabase	15 minutes

Backups

everydeck’s own database has daily backups. Deleted data can stay in them for up to 7 days. If a backup is ever restored, everydeck deletes the data again.

Deleting a person

When you delete a person’s data for privacy, everydeck also stops accepting new data with their id. See People. If an account export was built before a deletion, everydeck withdraws it and deletes its file in the same step. The account page then says why and offers Request download.

​How long data is kept

​Deadlines

​Backups

​Deleting a person

How long data is kept

Deadlines

Backups

Deleting a person