Where people come from
- From the app: an entry from your app’s own user data, read through the read bridge, or sent by the SDK.
- Observed only: “a pseudonymous reference from a server event, no name, no help action”.
Names
A person’s name is exactly the name your app shows, by your app’s own rule, for example “first and last name, otherwise user name”. everydeck never puts the e-mail address in place of a name. If your app has no name for a person, everydeck shows Unnamed person or Person without a name, with a short address likeP-7.
The list
Search by name, e-mail or id. Filter by From the app or Observed only. Each row shows the organization, runs and open cases of the last 30 days, and the platforms used. In the customer view: role, contacts in 30 days, how fast they answer, plan, revenue per month and Last active. Needs attention marks people who were reported, have an open case, or answer slowly (on average more than 12 hours).The person page
The page of a person has its own short address ending in/people/P-7. It shows Activity, What this person uses, Problems, Recent runs, Organizations, Access, Action history and Identifiers and sources.
Notes are only for your team. They are kept in everydeck and never sent to the person.
The card Contact opens WhatsApp or your mail app with a greeting. everydeck sends nothing itself. Address and number appear only if you approved those fields.
Help actions
At the top of the person page:- Sign-in link or Password link
- ··· with Resend confirmation email, Edit details and Suspend access or Restore access
Send a password reset email
Your app sends its own password reset email, the same one the person gets with “Forgot password”. The link opens your app’s page for a new password. everydeck never sees a code or a password. This works when your app uses its own reset page. Otherwise everydeck offers Send a sign-in link, your app’s own sign-in email. everydeck needs to know your app’s address from visits first.Suspend access
The person can’t sign in for as long as you choose: 1 day, 7 days, 30 days or Until I restore it. Everything else stays as it is. The reason you give is only for your team. The card then shows “Suspended until” the date.Suspending blocks new sign-ins right away. If the person is signed in right now, that session keeps working for up to 1 hour, until its access token runs out.
Delete an account
This deletes the account in Supabase Auth. It needs a typed name, a reason and, if you set one up, your second factor. It fails while the person still has files in Supabase Storage. It never cancels a subscription at the payment provider. everydeck never changes a person’s e-mail address.Privacy deletion of a person
On the page of a person, click Delete this person’s data. You can also do it under Settings › App › Data and privacy › Delete a person, with the typed id. Only Owner and Admin can do this. The page first shows, as numbers, what everydeck deletes and what stays as[deleted]. Confirm with the typed name.
everydeck deletes the person’s events, profile, identity, memberships, activity days, origin, notes and their own record in your app’s data. Entries in the protocol stay as proof of who did what and when, but the person’s id, name, address and values are replaced by [deleted].
After that, everydeck accepts no new data with this person’s id. It rejects their events and does not store their record again when it reads your app.
- Also delete this person in your app: a checkbox, if your change door may delete people. everydeck deletes the account in your app first, then its own data. If that fails, everydeck still deletes its own data and tells you in one sentence.
- Lift the block: under Settings › App › Data and privacy. everydeck then accepts data with this id again. The old data does not come back: it is a new person without history.
In your app, the person exists until your app deletes them. everydeck only deletes there with the checkbox. Files in storage and data in other services are not deleted by everydeck.
Organizations
If your app has organizations, each one has its own page with a short address likeORG-3. See Organizations.